FAQ

You can access your Cloud files with the Pnet Cloud Web interface and create, preview, edit, delete, share, and re-share files. Your PNet Cloud administrator has the option to disable these features, so if any of them are missing on your system please create support ticket.

 

Tagging files

You can assign tags to files. To create tags, open a file to the Details view. Then type your tags. To enter more than one tag press the return key after creating each tag. All tags are system tags, and are shared by all users on your Nextcloud server.

 

Then use the Tags filter on the left sidebar to filter files by tags.

 

You can play videos in Pnet Cloud with the Video Player app by simply clicking on the file. Video streaming by the native Pnet Cloud video player depends on your Web browser and the video format. 

 

Pnet Cloud can display thumbnail previews for image files, MP3 covers, and text files. Hover your cursor over a file or folder to expose the controls for the following operations:

Favorites
Click the star to the left of the file icon to mark it as a favorite, and quickly find all of your favorites with the Favorites filter on the left sidebar.
 
Share
Share the file or folder with a group or other users, and create public shares with hyperlinks. You can also see who you have shared with already, and revoke shares by clicking the trash can icon.

Note

You can also see all re-shares of your original file shares.

You need to enter  user name to share files with other users of Pnet Cloud . 

 

You have five share permissions:

  • Can share; allows the users you share with to re-share.
  • Can edit; allows the users you share with to edit your shared files, and to collaborate using the Documents app.
  • Create; allows the users you share with to create new files and add them to the share.
  • Change; allows uploading a new version of a shared file and replacing it.
  • Delete; allows the users you share with to delete shared files.
Overflow Menu
The Overflow menu (three dots) displays file details, and allows you to rename, download, or delete files.

 

The Details view shows Activities, Sharing, and Versions information.

 

The Settings gear icon at the lower left allows you to show or hide hidden files in your Nextcloud Web interface. These are also called dotfiles, because they are prefixed with a dot, e.g. .mailfile. The dot tells your operating system to hide these files in your file browsers, unless you choose to display them. Usually these are configuration files, so having the option to hide them reduces clutter.

 

You can display uncompressed text files, OpenDocument files, videos, and image files in the Pnet Cloud embedded viewers by clicking on the file name. There may be other file types you can preview if your PNET administrator has enabled them. If PNetCloud cannot display a file, it starts a download process and downloads the file to your computer.

 

Upload or create new files or folders directly in a PNetCloud folder by clicking on the New button in the Files app.

 

The New button provides the following options:

Up arrow
Upload files from your computer into PNetCloud. You can also upload files by dragging and dropping them from your file manager.
Text file
Creates a new text file and adds the file to your current folder.
Folder
Creates a new folder in the current folder.

You can select one or more files or folders by clicking on their checkboxes. To select all files in the current directory, click on the checkbox located at the top of the files listing.

When you select multiple files, you can delete all of them, or download them as a ZIP file by using the Delete or Download buttons that appear at the top.

The left sidebar on the Files page contains several filters for quickly sorting and managing your files.

All files
The default view; displays all files that you have access to.
Favorites
Files or folders marked with the yellow star.
Shared with you
Displays all files shared with you by another user or group.
Shared with others
Displays all files that you have shared with other users or groups.
Shared by link
Displays all files that are shared by you via public link.
External Storage (optional)
Files that you have access to on external storage devices and services such as Amazon S3, SMB/CIFS, ftp...

You can move files and folders by dragging and dropping them into any directory.

 

In older versions of PNetCloud, you could set an expiration date on both local and public shares. Now you can set an expiration date only on public shares, and local shares do not expire when public shares expire. The only way to “expire” a local share is to click the trash can icon to un-share your files.

Managing deleted files

When you delete a file in PnetCloud, it is not immediately deleted permanently. Instead, it is moved into the trash bin. It is not permanently deleted until you manually delete it, or when the Deleted Files app deletes it to make room for new files.

Find your deleted files by clicking on the Deleted files button on the Files page of the PNetCloud Web interface. You’ll have options to either restore or permanently delete files.

Quotas

Deleted files are not counted against your storage quota. Only your personal files count against your quota, not files which were shared with you. 

What happens when shared files are deleted

Deleting files gets a little complicated when they are shared files, as this scenario illustrates:

  1. User1 shares a folder “test” with User2 and User3
  2. User2 (the recipient) deletes a file/folder “sub” inside of “test”
  3. The folder “sub” will be moved to the trashbin of both User1 (owner) and User2 (recipient)
  4. But User3 will not have a copy of “sub” in their trash bin

When User1 deletes “sub” then it is moved to User1’s trash bin. It is deleted from User2 and User3, but not placed in their trash bins.

When you share files, other users may copy, rename, move, and share them with other people, just as they can for any computer files; Nextcloud does not have magic powers to prevent this.

How the deleted files app manages storage space

To ensure that users do not run over their storage quotas, the Deleted Files app allocates a maximum of 50% of their currently available free space to deleted files. If your deleted files exceed this limit, PNetCloud deletes the oldest files (files with the oldest timestamps from when they were deleted) until it meets the memory usage limit again.

PNetCloud checks the age of deleted files every time new files are added to the deleted files. By default, deleted files stay in the trash bin for 30 days.  Additionally, PNetCloud calculates the maximum available space every time a new file is added. If the deleted files exceed the new maximum allowed space PNetCloud will expire old deleted files until the limit is met once again.

Desktop and mobile synchronization

For synchronizing files with your desktop computer, we recommend using the Nextcloud Sync Client for Windows, macOS and Linux.

The Nextcloud Desktop Sync Client enables you to connect to your PNetCloud Server. You can create folders in your home directory, and keep the contents of those folders synced with your PNetCloud server. Simply copy a file into the directory and the Nextcloud desktop client does the rest. Make a change to the files on one computer, it will flow across the others using these desktop sync clients. You will always have your latest files with you wherever you are.

Its usage is documented separately in the Nextcloud Desktop Client Manual.

Mobile clients

Visit your Personal page in your PNetCloud Web interface to find download links for Android and iOS mobile sync clients. Or, visit the Google Play Store 

PNetCloud includes a server side Encryption , and it is enabled by default. All of your PNetCloud data files are automatically encrypted on the server. Encryption is server-wide, so when it is enabled you cannot choose to keep your files unencrypted. You don’t have to do anything special, as it uses your PNetCloud login as the password for your unique private encryption key. Just log in and out and manage and share your files as you normally do, and you can still change your password whenever you want.

Its main purpose is to encrypt files on remote storage services that are connected to your PNetCloud serve. This is an easy and seamless way to protect your files on remote storage. You can share your remote files through PNetCloud in the usual way, however you cannot share your encrypted files directly from the remote service you are using, because the encryption keys are stored on your PNetCloud server, and are never exposed to outside service providers.

 

Pricing & Other questions

In order for a Visitor to become a Customer, an order must be submitted via PNet billing system. All services provided by the PNet are automatically set on recurring billing, and an invoice will be issued at least 7 days before the service expiration date except the services that are explicitly advertised as “One-time” services. For now we support PayPal payments.

 

When you use our Services, you provide us with things like your files, content, messages, contacts, and so on (“Your Data”). Your Data is yours. We don't have  any rights to Your Data except for the limited rights that enable us to offer the Services.We need your permission to do things like hosting Your Data, backing it up, and sharing it when you ask us to. Our Services also provide you with features like sharing, searching, image thumbnails, document previews, easy sorting and organization, and personalization to help reduce busywork. To provide these and other features, PNet Cloud accesses, stores, and scans Your Data. You give us permission to do those things, and this permission extends to our affiliates and trusted third parties we work with.

 

Need Support? Have Questions ?

Open Support Ticket and we will answer all questions or help you with troubleshooting .